Order in Appeal 22 of 2015

Consumer complaining of excessive billing -- Respondent officers recognizing the problem but not doing anything about it except repeated replacement of the DTr -- The problem subsiding ultimately after six months -- Held that the consumer’s grievance ought to have been looked into and settled -- Ordered relief to the consumer by directing revision of bills on average consumption for the past one year -- Compensation ordered to be paid for not resolving the consumer’s complaint about excessive billing.